Dear me, how I loathe the telephone. In his biography
Renoir My Father Jean Renoir -- director of
Grand Illusion and yes, son of the painter -- describes his father's reaction to news of the pernicious invention. With this, one may talk to one's friends at any time, an enthusiast gushes. A little bell tinkles and one merely goes to answer the machine and there they are, as clear as if they were in the same room. The master was not impressed. "Like being a servant," he mumbled, and that was that. (He also had a striking thing to say about Galileo, of all people, whom he seems to have regarded as a contemporary. Perhaps all artists and heroes live in some higher sphere where they are continually carrying on the Great Conversation. He said, "that fool Galileo. Always telling us that mankind is not the center of the universe, when no one behaves as if it were true.")
Anyway, at our wine shop we like to take Tender Loving Care of our customers by, ahem, frequently tinkling the little bell in their houses or their back pockets, and summoning them to hear news of fine new wines just in at the store, or of tastings and celebrations being planned for their enjoyment. I always pray to get an answering machine when I dial the numbers. Often I do, sometimes I do not. Luckily, that big important steelworkers' union boss whom I happened to catch in the middle of an important meeting was very kind about it, and said he would be glad to come in and visit very soon.
It must have been a bad telephone karma day. A customer called that afternoon, all ready to present us with a nice sale. He and his wife were planning to give a wine club trial membership, for six months, to friends in Maryland. Could we arrange the shipping for him? Supposing some sort of legal problem arose in our shipping from Illinois to Maryland, could we pack the wines securely enough for him to do the shipping himself?
Certainly we would love to, but. More phone calls. Bad news. No, we may not send wine from our store to Maryland. Maryland says no. (I daresay, as in Illinois, it's the Maryland wholesale liquor distributors who have said no, because wine from a shop in Illinois represents a retail sale that they have had no hand in.)
Then I called the post office. May a private citizen send wine on his own, to friends in Maryland? No, he may not. The private citizen may not send alcohol to anyone anywhere, ever. Apparently, Carrie Nation or somebody like that said no a long time ago. I have heard rumors that people get around this prohibition by simply not telling anybody there's wine in that box, but -- as I explained to this customer when I called to give him the sorry news -- I certainly can't advise him to do that. When he had heard everything he said cheerfully, "You know what the problem is. It's that dirty five-letter word that begins with M and ends in Y." I agreed he was right.
Strike two. Then, later that evening, a wholesale distributor called to respond to a message I had left for her. Could she tell me the price of a case of a particular wine, that a customer of mine was interested in? This lady had had it at a country club dinner, and it was so delicious, and you are the purveyor of it, aren't you...perhaps we could order it ....
No, we could not. "We do not deal with your corporation," this woman told me, really shaking with fury it seemed. Stacks of unpaid bills from more than one source, etc. "We don't like the way you are managed."
Mercy! I am always floored by people who have a reservoir of rage to draw upon when dealing with someone whom -- whatever else is going on in life -- they have in truth
never met.
Well then -- if she will not sell us wine, can she at least tell me the price of this wine, so that I have that academic information to give my customer? (Not too tactful to call and say I'm sorry I can't order this wine for you, the wholesaler will not deal with us because apparently too many of us are deadbeats.)
No, she will not. "You'll just use that information to sell something else," she said. Mercy! Once again, we've never met. How do you know
I'll do this? Besides, I'm still fairly new at this game. I don't even get the connection here.
But at this point it finally dawned upon me that I was talking to a woman who very, very much wanted to hang up on me -- even though she had tinkled my servant's bell, not I hers -- and so after a last half-hearted attempt at politeness, I "let her go." What fun it would be if she called sometime soon looking for a sale, looking to rebuild a burned bridge, but alas, some things are probably much too much to hope for.
She may have been simply having a very bad day. The guy with friends in Maryland and the steelworkers' union boss may have been in a similar fix, although they didn't sound like it. Bailout failure, stock market crash, etc. All that eventful Monday.
Perhaps we could draw lessons from Renoir, who lived in a time before there were as many gadgets, or as many rushed contacts, or as many laws governing life as there seem to be now. Not content with sneering at the 'phone and dissing Galileo, I'm sure he also didn't worry about his 401k and, as an artist, had no intention of retiring -- and so faced no terrifying prospects of a future of impoverished, rigidly imposed leisure. I'll bet, as a private citizen of a free country, he could send a gift of wine to anybody he liked.
Of course there were drawbacks. The muck and pollution of nineteenth century Paris, for example. No dentistry to speak of. And strange attitudes, whether his own or his society's: the modern world was tinkling its little bell at him, and he believed for instance that the new medications for syphilis took all the "mad insouciance" out of sex and life. Without really deadly risk, there was no joy.
Not sure I agree with that. But Mad Insouciance is a wonderful phrase. I'll have to remember that, the next time I heave a sigh, look at a "top customer" list as long as my arm, and pick up the telephone.